Privacy Policy

1. Introduction

Gen Z Global Education & Visa Services Pvt. Ltd. (“Gen Z Global,” “we,” “our,” or “us”) values your privacy and is committed to safeguarding the personal information you provide. This Privacy Policy explains how we collect, use, store, and protect your personal data, and under what conditions we may share it—with your explicit consent and in compliance with legal obligations.

2. Who We Are

Gen Z Global is a government-registered education consultancy based in Baluwatar, Kathmandu, Nepal. We assist students in pursuing international education and visa services for countries including Australia, Canada, the UK, USA, Ireland, New Zealand, and Denmark.

3. Information We Collect

We may collect the following types of personal data:

• Identity Information: Full name, date of birth, nationality
• Contact Information: Address, phone number, email
• Academic Details: Educational qualifications, transcripts, recommendation letters
• Financial and Visa Documents: Passport, income or bank statements, sponsorship letters
• Emergency Contact Details: Parent/guardian/spouse information
• Technical Data: IP address, browser type, website usage data (via cookies)

We only collect information with your consent, and only when it is relevant to the services we provide.

4. How We Use Your Information

Your personal data is used only with your prior consent for purposes such as:

• Processing university and visa applications
• Communicating with you regarding your case
• Coordinating with institutions and authorities on your behalf
• Providing pre-departure and post-arrival support
• Ensuring legal and regulatory compliance
• Improving our services and user experience

We do not use your information for marketing without your consent.

5. Sharing Your Information

We will only share your personal data with third parties if:

• You have given us clear, written consent to do so; or
• It is required by law, court order, or authorized government agency.

This may include:

• Authorized international universities and colleges
• Immigration authorities and embassies
• Registered guardians or welfare officers (where required for under-18 students)

We do not and will never sell your personal data.

6. Security and Confidentiality

Your data is stored in secure, access-controlled environments. We use encryption, firewalls, and strict access protocols to protect your information from unauthorized access, loss, or misuse.

All staff and partners are required to sign confidentiality agreements and comply with strict data protection procedures.

7. International Data Transfers

As part of our international services, your data may be transferred to countries outside Nepal. This is done only with your informed consent and in accordance with privacy laws applicable in both Nepal and the destination country.

8. Your Rights

You have the right to:

• Request access to the personal data we hold
• Request corrections or updates to your information
• Withdraw your consent at any time (unless required for ongoing legal purposes)
• Request deletion of your data where legally possible

To exercise these rights, please contact: hello@genzglobal.edu.np

9. Cookies and Website Tracking

Our website may use cookies for user experience and analytics. You can choose to disable cookies in your browser settings. We do not collect any personally identifiable information through cookies without your consent.

10. Data Retention

We retain your personal data only as long as necessary to provide our services or as required by law. After that, your data will be securely deleted or anonymized.

11. Changes to This Policy

We reserve the right to amend this Privacy Policy to reflect legal or operational changes. All updates will be posted on our website with the updated effective date. Continued use of our services indicates acceptance of the updated policy.